Withdraw from contract

Last updated: 27 October 2026

If the customer is based in the European Union, buys products via the website and is a consumer (i.e. a natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor professional), he is entitled to a right of withdrawal in accordance with the statutory provisions, about the existence/non-existence of which he will be informed during the respective order process and here in the following text.

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier,

• have taken possession of the goods, if you have ordered one or more goods as part of a single order and the goods are delivered together;
• have taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately;
• have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us

UNLCKED UG (haftungsbeschränkt)
Eichholz 9
20459 Hamburg
Germany
Phone: +49 (0)163 7980749
Email: info@ventores.com

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You can also use our online withdrawal function: Withdraw from contract here. It is available at all times via the link “Withdraw from contract” at the bottom of every page of our website. If you use the withdrawal function, we will send you a confirmation of receipt by email without undue delay. You may also use the model withdrawal form below, which, however, is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract in respect of all the goods in your order, we shall refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. If you withdraw from the contract only in relation to certain goods, we will refund the purchase price for these goods. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within thirty days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of thirty days. We shall bear the direct costs of returning the goods from within the European Union. For returns from outside the European Union, you bear the direct costs of return.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

End of the cancellation policy

Model withdrawal form

If you want to withdraw from the contract, please fill out this form and send it back. The quickest way is our online withdrawal function.

End of the model withdrawal form