Privacy policy

Last updated: 27 October 2026

I. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is:

UNLCKED UG (haftungsbeschränkt)
Eichholz 9
20459 Hamburg
Germany
represented by Klaas Höpcke
Email: info@ventores.com

Further details can be found in our imprint.

II. General information on data processing

1. Scope of the processing of personal data

As a matter of principle, we collect and use personal data of our users only to the extent that this is necessary for the provision of our website, our content and our services. The collection and use of personal data of our users is regularly only carried out with the consent of the user. An exception applies in those cases where obtaining prior consent is not possible for factual reasons and the processing of the data is permitted by legal regulations. We process the following types of data:

  • usage data (e.g. websites visited, interest in content, access times),
  • meta and communication data (e.g. device information, IP addresses),
  • name, email address, phone number and message texts of messages sent to us via email or website forms,
  • order and contract data (e.g. name, postal address, email address, ordered products, payment and shipping information).

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing operations involving personal data, Art. 6 (1) (a) GDPR serves as the legal basis for the processing of personal data. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. Insofar as processing of personal data is necessary for the fulfillment of a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) (d) GDPR serves as the legal basis. If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) (f) GDPR serves as the legal basis for the processing.

Insofar as information is stored on your device or accessed from it (e.g. cookies), this is based on § 25 (2) of the German Telecommunications Digital Services Data Protection Act (TDDDG) where it is strictly necessary to provide the service you have requested, and otherwise on your consent pursuant to § 25 (1) TDDDG.

3. Data erasure and storage period

The personal data of the data subject will be erased or blocked as soon as the purpose of the storage no longer applies. In addition, storage may take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract. Order and invoice data are retained for the periods required by commercial and tax law (generally six or ten years, § 257 HGB, § 147 AO).

III. Hosting, online shop and log files

Our website and online shop are hosted on the e-commerce platform Shopify. For customers in the European Union, the provider is Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify"). Shopify processes the data described in this privacy policy on our behalf (Art. 28 GDPR), including product catalogue, shopping cart, checkout, customer and order data and the delivery of images, videos and fonts. Data may also be processed by Shopify Inc. in Canada (adequacy decision of the European Commission) and by service providers in the USA; for transfers to the USA, Shopify relies on the EU standard contractual clauses (Art. 46 (2) (c) GDPR). Further information: shopify.com/legal/privacy.

Each time our website is called up, the system automatically collects data and information from the computer system of the calling computer. The following data is collected for a limited period of time:

  1. website visited,
  2. amount of transmitted data,
  3. information about the type and version of the browser used,
  4. the user's operating system,
  5. the IP address of the user,
  6. the date and time of access, and
  7. the websites from which the user's system accessed our website.

The data is stored in the log files of the system. This data is only required for the analysis of any malfunctions and to ensure the security of the systems. The legal basis for the temporary storage of the data and the log files is Art. 6 (1) (f) GDPR. The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the IP address of the user must remain stored for the duration of the session. The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context and no conclusions are drawn about your person. These purposes are also our legitimate interest in data processing according to Art. 6 (1) (f) GDPR. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

IV. Orders, payment and shipping

When you place an order, we process the data you enter in the checkout (name, postal and email address, phone number if provided, ordered products, payment and shipping information) to perform the contract (Art. 6 (1) (b) GDPR) and to comply with legal retention obligations (Art. 6 (1) (c) GDPR). Payments are processed via the checkout of our shop system Shopify and the payment provider you choose there; the payment provider receives the data required for the payment. To deliver the goods, we pass on your name and delivery address to the shipping company we commission.

Payment methods offered in our checkout: credit and debit cards (Visa, Mastercard, Maestro, American Express, UnionPay), Apple Pay, Google Pay, Shop Pay, Klarna, BLIK, MobilePay and PayPal. Card payments, wallets and local payment methods are processed by Shopify Payments, which in the EU is provided by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. If you choose Klarna, your data is also processed by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. If you choose PayPal, your data is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. The legal basis is Art. 6 (1) (b) GDPR.

We ship mainly with DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany) and UPS (United Parcel Service Deutschland S.à r.l. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany). We pass on your name and delivery address to the shipping company for delivery (Art. 6 (1) (b) GDPR). Your email address or phone number is only passed on if this is needed to announce or coordinate the delivery.

V. Contact form, withdrawal form and email

If you contact us via a form on our website or by email, we process the data you provide (e.g. name, email address, order number, message) to handle your request. The forms are sent via our shop system Shopify and arrive by email. The legal basis is Art. 6 (1) (b) GDPR if your request relates to a contract or its preparation, otherwise our legitimate interest in answering your request (Art. 6 (1) (f) GDPR). If you declare your withdrawal using our withdrawal function, we process your details to handle the withdrawal and to send you the legally required confirmation of receipt (Art. 6 (1) (c) GDPR in conjunction with § 356a BGB). We delete the data once your request has been dealt with, unless statutory retention obligations apply.

VI. Newsletter

If you subscribe to our newsletter, we use your email address to send you news about Ventores products, offers and events. The legal basis is your consent (Art. 6 (1) (a) GDPR). You can withdraw your consent at any time, for example via the unsubscribe link in every newsletter. The subscription is stored in our shop system Shopify. We send the newsletter with Shopify Email, a service of Shopify International Limited (see section on Shopify). We use the double opt-in procedure: after signing up, you receive an email asking you to confirm your subscription; only after this confirmation will you receive the newsletter.

VII. Cookies and consent management

Cookies are text files that are stored in or by the Internet browser on the user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified the next time the website is accessed.

Strictly necessary cookies. Some functions of our website cannot be offered without the use of cookies, for example the shopping cart, the checkout, language and country selection and saving your cookie choice. For these, it is necessary that the browser is recognized even after a page change. The user data collected with technically necessary cookies are not used to determine the identity of the user or to create user profiles. The legal basis is § 25 (2) TDDDG and Art. 6 (1) (f) GDPR; our legitimate interest lies in providing a working online shop. Information on the cookies set by Shopify can be found at shopify.com/legal/cookies.

Your choice. When you first visit our website, the cookie banner of our shop provider Shopify (Shopify Customer Privacy) asks whether you consent to cookies and similar technologies for statistics and for marketing. Without your consent, only strictly necessary cookies are used. Shopify stores your choice in a cookie named “_tracking_consent”. You can change or withdraw your consent at any time with effect for the future via the link “Cookie settings” at the bottom of every page. The withdrawal of consent does not affect the lawfulness of the processing carried out until the withdrawal.

Google Consent Mode. We use Google Consent Mode (version 2). By default, all Google consent signals for statistics and advertising are set to “denied”. Only if you consent in the Shopify cookie banner, the corresponding signal is set to “granted”. Shopify also applies your choice to its own statistics and marketing cookies.

You can also disable or restrict the storage of cookies by changing the settings in your Internet browser. Cookies that have already been stored can be deleted at any time. If cookies are disabled, all functions of the website may no longer be available.

VIII. Google services

1. Google Tag Manager

We use Google Tag Manager, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Tag Manager is a tool that loads the statistics and marketing services described below on our website. Google Tag Manager is only loaded after you have consented to statistics or marketing in the cookie banner; before that, no connection to Google is established. When it is loaded, Google may process your IP address. The legal basis is your consent (Art. 6 (1) (a) GDPR, § 25 (1) TDDDG).

2. Google Analytics 4 and Google Ads

On the basis of your consent within the meaning of Art. 6 (1) (a) GDPR and § 25 (1) TDDDG, we use Google Analytics 4 and Google Ads, i.e. web analytics and advertising services provided by Google. In accordance with their terms of use, Google reserves the right to use personal data also for its own purposes. However, Google does not disclose whether and which personal data is used by Google.

Google only uses cookies if you have given your consent. The information generated by a cookie about the use of the online offer by the user is usually transmitted to a server of Google LLC in the USA and stored there. Google LLC is certified under the EU-U.S. Data Privacy Framework; the transfer is therefore based on the adequacy decision of the European Commission (Art. 45 GDPR). In addition, Google relies on the EU standard contractual clauses (Art. 46 (2) (c) GDPR).

In the case of Google Analytics, the information obtained through cookies is used on our behalf to evaluate the use of our online offer by the users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and Internet use. In doing so, pseudonymous usage profiles of the users can be created from the processed data. In Google Analytics 4, IP addresses are not logged or stored.

With Google Ads, the information obtained through cookies is used on our behalf to be able to recognize from which Google ad the user came to our site and to optimize the relevance of the advertising. Furthermore, Google Ads delivers targeted advertising based on behavioral profiling and geographic location. Google is provided with your IP address and other identifiers such as your user agent. If you are registered with a Google service, Google Ads can associate the visit with your account. Even if you are not registered with Google or have not logged in, it is possible that Google will find out and store your IP address and further identification features. In this case, Google Ireland Limited is responsible for passing on your data.

For conversion tracking and remarketing, Google Ads may also set cookies via the domain doubleclick.net.

You can withdraw your consent at any time via the link “Cookie settings” at the bottom of every page. In addition, you can prevent the storage of cookies by selecting the appropriate settings in your browser software. For more information about Google's use of data, settings and opt-out options, please visit Google's websites: policies.google.com/technologies/partner-sites ("How Google uses information from sites or apps that use our services"), policies.google.com/technologies/ads ("Data use for advertising purposes"), adssettings.google.com ("Manage information Google uses to serve you ads").

IX. Meta (Facebook) conversion pixel

With your consent to marketing, we use a marketing pixel from the service provider Meta (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland, formerly Facebook Ireland Limited) on our website. The pixel is a snippet of JavaScript code that loads a collection of functions that allow Meta to track your user actions if you have come to our website via Facebook or Instagram ads. For example, when you purchase a product on our website, the pixel is triggered and stores your actions on our website in respective cookies. These cookies allow Meta to match your user data (customer data such as IP address, user ID) with your Facebook account data. The collected data is anonymous and not visible to us and can only be used in the context of ad placements. If you yourself are a user of Facebook and are logged into your account there, the visit to our website is automatically assigned to your Facebook user account.

We want to show our services or products only to those people who are really interested in them. With the help of this marketing pixel, our advertising measures can be better tailored to your wishes and interests. Thus, Facebook users (provided they have allowed the use of cookies required for personalized advertising) get to see suitable advertising. In addition, Meta uses the collected data for analysis purposes and its own advertisements. For more information on the collection and use of data by Meta, as well as your rights in this regard and options for protecting your privacy, please refer to Meta's privacy policy at facebook.com/privacy/policy.

The legal basis for the setting of cookies and the associated processing of personal data is Art. 6 (1) (a) GDPR and § 25 (1) TDDDG. The purpose of setting the cookies is to show you relevant advertising for Ventores on Facebook and Instagram, provided that you are a possible customer there. The cookies will only be processed for these processing purposes until you withdraw your consent. All processing operations carried out until you withdraw your consent remain unaffected. It may happen that Meta also processes data on servers outside the European Union, in particular in the USA. Meta Platforms, Inc. is certified under the EU-U.S. Data Privacy Framework (Art. 45 GDPR). You can withdraw your consent at any time via the link “Cookie settings” at the bottom of every page.

X. Fonts, images and videos

The fonts, images and videos on our website are delivered by our shop system Shopify (see section III). No connection to Google Fonts, Adobe Fonts, YouTube or Vimeo is established.

XI. Customer reviews (Judge.me)

To collect and display product reviews, we use Judge.me, a service of Judge.me Ltd, c/o Buckworths, 1-3 Worship Street, London EC2A 2AB, United Kingdom. If you write a review via a link from us or on our website, Judge.me processes your name, your email address, the content of your review and, if you add them, photos, and links the review to the product you bought. Judge.me sends you an email to confirm your email address so that the review can be marked as verified. Your name (or the name you enter) and the review are published on our website. The legal basis is your consent (Art. 6 (1) (a) GDPR), which you give by submitting the review; you can withdraw it at any time by contacting us, and we will then delete your review. Judge.me processes the data on our behalf (Art. 28 GDPR). For the United Kingdom there is an adequacy decision of the European Commission (Art. 45 GDPR). We do not send review requests automatically. Further information: judge.me/privacy.

XII. Rights of the data subject

If personal data concerning you is processed, you are a data subject within the meaning of the GDPR and you have the following rights against the controller:

1. Right of access

You may request confirmation from the controller as to whether personal data concerning you are being processed by us. If such processing is taking place, you may request information from the controller about:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data which are processed;
  3. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  4. the planned duration of the storage of the personal data relating to you or, if specific information on this is not possible, criteria for determining the storage period;
  5. the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
  6. the existence of a right of appeal to a supervisory authority;
  7. any available information on the origin of the data, if the personal data are not collected from the data subject;
  8. the existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information about whether personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

2. Right to rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you are inaccurate or incomplete. The controller shall carry out the rectification without undue delay.

3. Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

  1. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
  3. the controller no longer needs the personal data for the purposes of the processing, but you need it for the assertion, exercise or defense of legal claims; or
  4. if you have objected to the processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller outweigh your grounds.

If the processing of personal data relating to you has been restricted, such data may, apart from being stored, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. If the processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right to erasure

a) Obligation to erase. You may request the controller to erase the personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay, if one of the following reasons applies:

  1. the personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed;
  2. you withdraw your consent on which the processing was based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR and there is no other legal basis for the processing;
  3. you object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR;
  4. the personal data concerning you have been processed unlawfully;
  5. the erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject;
  6. the personal data concerning you have been collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

b) Information to third parties. If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Art. 17 (1) GDPR, it shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers that process the personal data that you, as the data subject, have requested them to erase all links to or copies or replications of such personal data.

c) Exceptions. The right to erasure does not exist insofar as the processing is necessary

  1. for the exercise of the right to freedom of expression and information;
  2. for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  3. for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing; or
  5. for the assertion, exercise or defense of legal claims.

5. Right to notification

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients by the controller.

6. Right to data portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another controller without hindrance from the controller to whom the personal data was provided, provided that

  1. the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR, and
  2. the processing is carried out with the help of automated procedures.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions. The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims. If the personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to processing of the personal data concerning you for the purposes of such marketing; this also applies to profiling, insofar as it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.

8. Right to withdraw consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the withdrawal. Consent given in the cookie banner can be withdrawn via the link “Cookie settings” at the bottom of every page.

9. Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

  1. is necessary for the conclusion or performance of a contract between you and the controller,
  2. is permitted by legal provisions of the Union or the Member States to which the controller is subject and these legal provisions contain appropriate measures to protect your rights and freedoms as well as your legitimate interests, or
  3. is made with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests. With regard to the cases referred to in (1) and (3), the controller shall take reasonable steps to safeguard the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express his or her point of view and to contest the decision.

10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR. The supervisory authority responsible for us is the Hamburg Commissioner for Data Protection and Freedom of Information (Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit), Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany.